1. YoungSpiders agrees to provide the paying customer with services according to the Terms Of Service. Violators of the YoungSpiders Terms of Service are not eligible for a refund. Usage of YoungSpiders's services constitutes acceptance and agreement to the YoungSpiders Terms Of Service.
2. All of the terms within YoungSpiders Terms Of Service are subject to change. All hosting plans and accounts are subject to the Terms Of Service.
Web Content and SSH Limitations -
3. Webpages or websites related to any form of illegal activities are strictly prohibited. If webpages or websites related to illegal activities are placed on the customer's allocated YoungSpiders webspace, their account may be terminated without notice. If a request is made by law enforcement officers for any of the customer's information (IP address, Phone #, etc.) YoungSpiders reserves the right to submit this information to the authorities.
4. Hosting accounts that are accused of serving copyrighted, illegal, or questionable content will immediately be suspended while we conduct a thorough investigation of the website. Notification will be sent as quickly as possible to outline the situation and inform the customer of the problem, violation, or complaint.
5. Sites that provide pornographic, sexually related material, or links to sites that provide such content are subject to termination.
6. Any sites utilizing IRC-related website scripts are subject to account suspension and/or termination. This includes, but is not limited to: Site-Based Eggdrops and Chat Bots.
7. SSH access is given to the customer with the following in consideration: 1) It will be used solely for administering your website; 2) It will not be used to run an IRC server, an Eggbot, a Shoutcast or internet radio station, or any daemon-like software; and 3) Will not be used as a medium for connecting to any other services (i.e., using SSH to SSH into another server). No background processes will be allowed.
Billing, Refunds, and Cancellations
1. You need to clear due payment before due date. 10 Days after due date, your account will be suspended. After 15 days of due date, YoungSpiders will remove all information associated with the user's account. YoungSpiders reserves the right to deny the customer access to our services until payment is received. In case of account restore, charges of $20 will be charged.
2. Any bill disputes or overcharges must be reported to YoungSpiders no later than 10 days after the arrival of the invoice or payment request. If bill disputes or overcharges are not reported within this timeframe, YoungSpiders reserves the right to compensate the customer by non-monetary means (i.e., future invoice adjustment, extra webspace).
3. If a refund is requested it will first be reviewed by YoungSpiders. If the refund request is accepted, YoungSpiders will refund the stated amount within 5-10 business days. Refunds sent via mail (i.e., Money Order), may take up to 20 business days. Refunds are only provided within 15 days of a sales.
4. The service provided by YoungSpiders may be canceled by the customer at any time. YoungSpiders reserves the right to cancel any customer's account without notice if the customer violates any of YoungSpiders's Terms Of Service.
Customer Support
1. Customer support is provided free-of-charge to customers of YoungSpiders. However, support may be denied to any customer who violates the YoungSpiders Terms Of Service.
2. Customer support covers all aspects of the working environment provided by YoungSpiders. It is, however, at YoungSpiders discretion whether or not to provide support on the customer's utilization of the hosting environment (i.e, webpage creation, scripting languages) or other questions not directly pertaining to the services provided.
Resource Usage, Security and Data -
3. YoungSpiders is not responsible for performing backups of any customer's data. All customers should conduct their own data backups. We maintain one set of backups per server, but complications beyond our control may cause data loss or corruption. For extra safety, it is recommended that users conduct backups of their own to prevent loss of data.
4. Any sites that utilize an abnormal amount of system resources may be permanently or temporarily shut down while YoungSpiders diagnoses the problem. A notification will be sent to the user once the problem has been determined, and will include possible remedies or recommendations to resolve the issue.
5. Any sites that cause a server's security to be breached, may be permanently or temporarily shut down while YoungSpiders diagnoses the problem. A notification will be sent to the user as soon as a full investigation has been completed.